Reliance Jio 4G SIM: Complete Activation Process and Fixes for Common Issues

If you have decided to buy Jio 4G SIM after considering all the issues you will likely face, it’s important to know how the activation process works. The demand for Jio 4G SIM has exceeded supply by staggering numbers, forcing SIM outlets to restrict the number of SIMs given to customers to as less as 10. Users are complaining about long wait times just to get the SIM. To make it worse, even after getting a Jio 4G SIM, you will have to wait for few more days to actually get it activated. Why the delay? How does the activation process actually work? Thanks to Spycoupon, in this post, we explain the activation process and also provide fixes for common issues.

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Reliance Jio 4G Activation Process Explained

To ensure hassle-free activation process, it’s good to visit nearest Jio SIM outlet with Aadhar card and 2 passport size photos. Once you get the SIM (which is quite a task in itself, considering that many outlets are handing over token numbers and asking customers to visit the store when their number arrives), you will get an e-mail confirmation with instructions on how to activate the SIM. You will also receive 2 messages – one is about order confirmation and the other about SIM verification. These two messages are absolutely necessary to proceed further in the process, especially considering the wide gap between demand and supply for 4G SIMs.

After all this is done, you have to call toll-free number 1977 and provide details of receipt when asked by Customer Care executives. At this point in time it’s quite natural to have many queries regarding Activation process. The FAQs presented below attempt to provide answers to most common questions –

The first question that comes to mind is about 4G compatibility. There’s absolutely no point in buying a 4G SIM when your phone doesn’t support 4G. This brings us to FAQ1.

FAQ 1: Is my phone VoLTE compatible

To check if your phone is VoLTE compatible, follow these steps-

  • Open dialer and enter: *#*#4636#*#* (this doesn’t work on few models of Samsung phones).
  • Tap on “Phone Information“.
  • Scroll Down. If you see “TURN OFF VoLTE PROVISIONED FLAG”, it means your phone supports VoLTE !! (Do not click on this option, though, just observe if you can see this option and press back button to exit).

You now have a SIM as well as 4G compatible phone. The next question that arises is how long it takes for the SIM to get activated, which brings us to FAQ2.

FAQ 2: When will by SIM get activated?

SIM activation should not take more than 5mins if you follow the steps given above. In some cases, the activation may get delayed. The activation may be delayed to bottlenecks in the process and the sheer number of customers the outlets have to deal with everyday. If the activation gets delayed by more than a week, you’ll then need to contact Customer Care to know the status.

With most consumer goods available online, it’s quite natural to wonder if Jio SIM is available online. This brings us to FAQ 3.

FAQ 3: Can I get Jio SIM online?

No. You cannot. You have to visit authorized Jio 4G SIM outlets.

If you are still wondering how to find out what your Jio number is, read FAQ4.

FAQ 4: What’s my Jio Number?

To find out your Jio Number, just dial *1# USSD code.

FAQs apart, there are times when you encounter issues with Jio 4G SIM and wonder what to do next. We provide below solutions to some common issues –

Fixes for Common Issues Encountered with Jio 4G SIM

[FIX] Reliance Jio Not Activated

There could be cases where activation is taking too long. In such cases we suggest you to call 1977(toll-free) to activate SIM. Before you call 1977, you should use JioJoin app for activation. If the call to 1977 fails, read on to find out more about JioJoin and how you can reach 1977.

[FIX] Tele-verification Call Fails to Connect

This can get really frustrating. You try to call 1977 for activation issues but simply cannot connect. Follow these steps to fix this problem –

  1. Download and install JioJoin App from Play Store
  2. After installing the app, when you open it you should see a popup which says – “Do you want to use JioJoin as text messaging app?”
  3. Click on Yes and call 1977.

Now, tele-verification call should not fail. This also brings us to a similar issue – what do I do if I cannot connect to 1977? Read on!

[FIX] 1977 Not Working

If you are unable to dial 1977, try these steps to fix the problem –

  1. Switch off device
  2. Remove and Insert Jio SIM in the primary slot.
  3. Switch on Device
  4. Enable mobile data and open JioJoin App
  5. Use the dialer in the app to call 1977

For the call to be placed from the app, you should have 4G data working.

After tele-verification, if you find that the network bars are missing on your device, it could hint at problems in Access Point Names settings. Read on to find the fix for this issue.

[FIX] My Network Unavailable on Jio SIM

If you find that the network bars missing when you switch on the device, follow these steps to fix the issue –

  1. Ensure that the SIM is in the primary slot.
  2. Head to Settings -> Mobile Networks -> Access Point Names.
  3. Choose Jio 4G.
  4. Make sure you have the following settings. If not, you can manually edit them –
    • APN: jionet
    • APN Type: Default
    • Proxy: Not set
    • Port: Not set
    • Username: Not set
    • Password: Not set

You should be able to receive network signals now.

Sometimes, when you try to make a call, all you see is the annoying ‘not registered on network’ message. To fix this problem, all you need to do is remove and insert SIM again.

[FIX] Not Registered on Network

Follow these steps to fix this problem –

  1. Switch off your device.
  2. Remove and insert SIM in the primary slot.
  3. Restart your device
  4. Choose 4G LTE Network for SIM Slot 1 (primary slot) in Settings.

This should fix the issue.

[FIX] SIM Not Working

If your SIM isn’t working it implies one of these – either you aren’t in range or your SIM card hasn’t been activated. We’ve already covered the fixes for these issues.

[FIX] Incoming and Outgoing Calls Not Working

If you own a 4G compatible phone and if you find that you cannot place calls or receive calls, it just means that your smartphone currently doesn’t support VoLTE (Voice over LTE). No need to panic because many smartphone brands are now rolling out updates for VoLTE support. The fix for this issue is hardware independent – as long as you have a 4G compatible phone you just need to wait for the software upgrade that supports VoLTE.

[FIX] 2GB Data to Unlimited

To activate unlimited data, follow these steps –

  • Download MyJio app from Play Store and sign in.
  • A pop up should now appear confirming subscription for 4G Preview Offer. Click on Submit.

You should now be able to access unlimited data for 90 days.

[FIX] Activate Only Mobile Data

Call 1800-890-1977 to opt for this feature.

We hope you have found solutions to Jio 4G SIM issues that have been troubling you for quite some time. If you happen to know fixes for other issues, feel free to post in the comments section!